The Technology Support Services (TSS) team provides direct front-end support to the entire campus community. This team installs and maintains all campus-owned computer equipment in offices and computer labs, as well as the AV and presentation equipment in smart classrooms. TSS is responsible for providing technical assistance to faculty, staff and students in various areas including password/login help, email, software, printing, and wireless connectivity. This team also plays a crucial role in the maintenance and support of the IT self-service portal through which the campus community interacts with IT (i.e., opening tickets to request technology-related services, searching the Knowledge Base for 'how to' articles, etc).