The Technology Support Services (TSS) team provides direct front-end support to the entire campus community. This team installs and maintains all campus-owned computer equipment in offices and computer labs, as well as the AV and presentation equipment in smart classrooms. TSS is responsible for providing technical assistance to faculty, staff and students in various areas including password/login help, email, software, printing, and wireless connectivity. This team also plays a crucial role in the maintenance and support of the IT self-service portal through which the campus community interacts with IT (i.e., opening tickets to request technology-related services, searching the Knowledge Base for 'how to' articles, etc).
Roland S. Rachinger, M.A.
Dir, Tech Support Svcs Twin Rise Center 206Office: (716) 878-4611
Email: rachinrs@buffalostate.edu
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Mark J. Kent, B.A.
Mgr, Client Systems Engineering Twin Rise Center 206Office: (716) 878-4611
Email: kentmj@buffalostate.edu
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Nicholi R. Fernandez, B.S.
Senior Client Systems Engineer Twin Rise Center 206Office: (716) 878-4611
Email: fernannr@buffalostate.edu
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Nhan D. Nguyen, B.S.
Client Systems Engineer Twin Rise Center 206Office: (716) 878-4611
Email: nguyennd@buffalostate.edu
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Jason P. Welborn, B.S.
Manager, IT Help Desk E. H. Butler Library 103Office: (716) 878-4357
Email: welborjp@buffalostate.edu
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John C. Newman Jr., B.A.
Sr IT Help Desk Associate E. H. Butler Library 103Office: (716) 878-4357
Email: newmanjc@buffalostate.edu
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Jeffrey M. Tyler, B.S.
IT Help Desk Associate E. H. Butler Library 103Office: (716) 878-4357
Email: tylerjm@buffalostate.edu
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Timothy S. Jones, B.S.
IT Help Desk Assistant + Trainer E. H. Butler Library 103Office: (716) 878-4357
Email: jonests@buffalostate.edu
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Ali A. Alhobabi, B.S.
Client Systems Supervisor Twin Rise Center 206Office: (716) 878-4611
Email: alhobaaa@buffalostate.edu
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Justin J. Sledz, B.S.
Asst Dir, Classroom Technology Bulger Communication Center 113Office: (716) 878-4054
Email: sledzjj@buffalostate.edu
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Richard B. Engelhardt Jr., B.S.
Senior Technical Support Analyst Twin Rise Center 206Office: (716) 878-4611
Email: engelhrb@buffalostate.edu
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Kerry E. Bindhammer, B.A.
Instructional Support Technician Bulger Communication Center 112Office: (716) 878-3049
Email: broganke@buffalostate.edu
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Kevin P. Rabener, B.A.
Supervisor, Desktop Systems Bulger Communication Center 503BOffice: (716) 878-4535
Email: rabenekp@buffalostate.edu
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Timothy P. Sager, B.A.
Instructional Support Associate Bulger Communication Center 404Office: (716) 878-6821
Email: sagertp@buffalostate.edu
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Christopher W. Weber, B.A.
Instructional Media Technician Bulger Communication Center 503Office: (716) 878-4535
Email: webercw@buffalostate.edu
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Jason R. Overholt, B.S.
Purchasing + Asset Manager Twin Rise Center 114Office: (716) 878-4611
Email: overhojr@buffalostate.edu
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