Self-Service Banner Upgrade Complete

On Monday, November 3, the campus completed a major upgrade to the university's student information system to Self-Service Banner 9 (replacing Banner 8). This new version offers a responsive, mobile-friendly interface and enhanced security measures. Support for Banner 8 ends in January 2026. Follow these links for some helpful information:

For additional information, please visit the Self-Service Banner Upgrade FAQ page. If you experience trouble with the new sign-in process after November 3rd, please submit a Login Assistance ticket to the IT Help Desk. For other Banner related issues/questions, please submit a Banner Issue ticket.

Managed Print Services (MPS) implementation in process

Information Technology completed the first phase of the Managed Print Services (MPS) rollout in Cleveland Hall this summer. In the coming months, department directors and representatives across campus will be notified when their buildings are ready to be transitioned over to Managed Print. To learn more about the MPS project click here. 

It's important to note that the early phases of implementation will only impact faculty and staff. Students who print in computer labs on campus will not be impacted during these early phases. 

In preparation for this transition, we would like to remind everyone that you should make sure you have a working Bengal ID card and complete the Pharos Secure Release Enrollment process to receive your passcode. 

Information Technology

At SUNY Buffalo State University, the staff who work for Information Technology are passionate about technology, promoting student success, and helping students get ready for the ever-evolving digital workspace of the 21st century. We want our services to simplify the lives of the Buffalo State community and expand opportunities for our students, faculty and staff.

IT Help Desk

The IT Help Desk is your point of contact for technical assistance on campus. We have a team of friendly and knowledgeable staff and student employees available to answer questions about Buffalo State's IT services, assist with password issues, and help troubleshoot an array of problems related to using technology on campus.

We're Here to Help

IT is dedicated to providing excellent customer service. Whether it’s the computer labs and smart classrooms on campus, licensed software available to academic departments and offices, or the training that introduces students, faculty and staff to it all: Our team works to provide a seamless tech experience, and to quickly resolving problems that arise.