Welcome to the IT Help Desk!
716-878-HELP (4357)

The IT Help Desk is the first point of contact for technical assistance on campus. We have a kind and courteous staff on hand to support the computing needs of faculty, staff and students. If the Support Desk isn't able to resolve your problem or request at first contact, an incident or service request will be submitted to have the problem/request directed to the appropriate group.


Primary Support Areas

  • Account/Login Issues - Faculty, Staff and Students
  • Banner SSB & INB - Faculty and Staff
  • E-mail - Outlook, Outlook Web Access, Student Gmail
  • Network Connectivity - Wired, Wireless
  • PC and Mac - OS, Applications
  • Printing - Network, Local
  • Equipment/Software Requests - Faculty and Staff
  • User Account Requests - New Faculty and Staff


Please Note The Support Desk only supports campus owned equipment and software.


Contact Information

There are a number of ways to contact the IT Help Desk for technical assistance:

Phone: 716-878-HELP (4357)

Online: itportal.buffalostate.edu

Location: Bulger Communication Center, Room 200

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Fall/Spring Full-Service Hours

Monday - Thursday 8:30am-8:00pm

Friday 8:30am-7:00pm

Saturday/Sunday Closed


Summer/Intersession Full-Service Hours

Monday - Friday 8:30am-5:00pm

Saturday/Sunday Closed


Please Note During non-business hours, you can e-mail the IT Help Desk or leave voicemail.
We'll respond to your problem/request when we reopen the following business day.


The IT Help Desk is now located in Room 200, Bulger Communication Center.
We will remain here until the Butler Library renovation is completed (about 2 years).

Buffalo State    1300 Elmwood Avenue    Buffalo, New York 14222

IT Help Desk: (716) 878-HELP (4357)    CIO's Phone: (716) 878-3694    Fax: (716) 878-3134

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1300 Elmwood Avenue Buffalo NY 14222 (716) 878-4000